Return Policy

We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return most items within 30 days of receipt for Dvor Store Credit. Please note that no item may be returned for an exchange or a cash refund.

For your convenience, Dvor offers a FREE pre-paid shipping label for qualifying domestic returns. Please complete a RMA Request Form for all returns. Upon completion, follow the provided Return Instructions and return the merchandise within 10 business days to ensure that your return is processed in a timely fashion.

Please see below for detailed responses to the most frequently asked questions regarding our Return Policy:

What are the details of Dvor's Free Pre-paid Return Shipping Label?

To take the worry and hassle out of returns, Dvor offers FREE return shipping for most items on domestic orders.

To take advantage of this offer, simply follow the regular RMA process and select "Print a FREE pre-paid shipping label" in the Shipping Options section. The shipping label generated will allow you to return your merchandise to Dvor at no additional cost to you. It's as simple as that! A copy of the return shipping label is also sent via email and can be printed at your convenience.

Please be sure to use the provided label in order to take advantage of the FREE return shipping offer. We are unable to provide reimbursement for return shipping charges to customers failing to use their pre-paid shipping label.

How do I complete a Return Merchandise Authorization?

Dvor has created a simple and hassle-free Return process with step-by-step guidelines for your convenience. To return an item, please follow these steps:

I. FREE pre-paid return shipping label:

1. Fill out and submit the RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. Please note that we are unable to accept a return without a completed RMA Request Form.
2. Select "Print a FREE pre-paid shipping label" in the Shipping Options section. If the pre-paid shipping option is not available for selection, unfortunately your return does not qualify for this offer.
3. Upon submission of the RMA Request Form, the Return Instructions, Return Summary and Shipping Label page appears. This page contains your RMA number, which is only active for 10 business days.
4. Pack the item(s) securely using the original packing material to prevent any damage while in transit. Dvor is not responsible for any damage due to inadequate packaging and additional charges may apply if the item is damaged.
5. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
6. Print out the "Return Summary" form and place inside the box.
7. Print out the "Shipping Label" and attach to the outside of the box.
8. Once sealed and labeled, drop off your return at the shipping carrier's facility as indicated in the Return Instructions.

II. Your own shipping label:

1. Fill out and submit a RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. Please note that we are unable to accept a return without a completed RMA Request Form.
2. Select "Provide my own shipping label" in the Shipping Options section.
3. Upon submission of the RMA Request Form, the Return Instructions, Return Summary and Merchandise Return Tag page appears. This page contains your RMA number, which is only active for 10 business days.
4. Pack the item(s) securely using the original packing material to prevent any damage while in transit.
5. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
6. Print out the "Return Summary" form and place inside the box.
7. Print out the "Merchandise Return Tag" and attach to the outside of the box.
8. It is recommended that customers insure packages for their full value as Dvor is not responsible for returned merchandise until signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen or damaged in transit.
9. Please note that Dvor is currently unable to accept COD shipments. To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, USPS or FedEx).

You will be notified via email once your return is received and processed.

What is the processing time on returns?

Dvor processes all returns within 10 business days of the receipt of the returned merchandise.

What requirements does Dvor have in order to return goods?

All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components.

Note: Dvor requires the return of all promotional items and/or gifts included with your purchase, including free gift certificates with purchase. In addition, Dvor is currently unable to accept partial returns on kits or on any bundled goods. If a complete return is not received, Dvor reserves the right to charge an additional $4 to send the package back to the customer.

Any gift certificate issued as a free gift with qualifying purchase is void upon the return of qualifying product. Gift certificate is deemed returned with product return. If gift certificate is used upon return, Dvor reserves the right to refuse return or refund the customer less the amount of the gift certificate issued.

All returns require the creation of a Return Merchandise Authorization number. For more details, please review our Return Instructions.

Please note certain items may require additional documentation at the time of return. For example, the Automatic Knife Return Certification may be required for certain knife returns.

Are there any orders which are considered special returns?

Orders placed with Third-Party Sellers from the Dvor Marketplace are subject to each Third-Party Seller's specific Return Policies. Further information regarding Dvor Marketplace Sellers' policies can be found here.

Does Dvor charge restocking fees?

Dvor does not charge restocking fees for most items sent back within 30 days of receipt. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all Return Conditions are met and Return Instructions are followed. Unfortunately, there are certain items that Dvor is unable to accept for a return. For more information, please review the Return Policy Exceptions.

Dvor reserves the right to charge a restocking fee of up to 15% on returns of opened, used or damaged products and for those returns not following our Return Instructions. Please note that Dvor reserves the right to refuse any returns received in non-sellable condition. Additionally, Dvor reserves the right to charge additional fees if an item is not returned in its original packaging.

How do I obtain a Dvor Store Credit?

Product Returns

To obtain a Dvor Store Credit, please adhere to our Return Conditions and Return Instructions. Customers not following these steps are issued a Dvor Store Credit in accordance with the condition of the returned merchandise and the value of any missing items. Dvor Store Credit cannot be issued until the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Issues

Dvor provides fast, reliable Value Shipping for a flat fee of $9.99 for qualifying orders. Unfortunately, we are unable to offer reimbursement for shipping charges.

Can I drop off merchandise directly to Dvor's Northbrook, IL facility?

Unfortunately, to ensure that all returns are processed in a timely manner, Dvor is unable to accept returns dropped off by customers at its Northbrook, IL headquarters at this time.

How do I return a product that arrives defective or is not the item I ordered?

We're sorry your order did not arrive as intended! Please generate a RMA Request Form. Your return cannot be accepted without a RMA Number. Please select the appropriate Return Reason and provide additional details on the nature of the problem in the Item Description section.

If your defective/wrong product does not qualify for the pre-paid return shipping label, contact us and Dvor will provide a pre-paid label via email to cover all return expenses.

Reminder:

We are unable to provide reimbursement for return shipping charges charges to customers failing to use their pre-paid shipping label, or customers failing to contact Dvor for a prepaid return label first. In cases when the product does not qualify for our FREE return shipping offer.

Once a return is received by Dvor, the Returns department will process the RMA according to our Return Policy. If the item is not defective, broken, incorrect, or if the customer misused the merchandise, Dvor reserves the right to charge the customer's account the return shipping fees or refuse the return.

What if I want to return an item after the 30 days have elapsed?

Unfortunately, at this time Dvor is unable to accept any returns after 30 days elapse from the time of receipt. If you have return inquiries more than 30 days after receipt, please contact the manufacturer directly for possible repair or replacement.

What are the exceptions to Dvor's Return Policy?

Unfortunately, Dvor is unable to accept returns, at any time, for the following items due to existing laws, regulations and/or safety reasons:

• Ammunition
• Reloading Components, e.g., primers, powder
• Installed goods, e.g., a riflescope mounted and/or assembled onto a firearm
• All stabilizing braces for firearms (including but not limited to pistol braces and arm braces)
• Oversized items, e.g., gun safes
• Hygienic products, e.g., mouth-blown game calls, personal protective equipment, respirators, and masks
• Hazardous items (as marked on our website)
• Safety products, e.g., climbing gear or helmets
• Food products, e.g., dehydrated foods, MREs, energy consumables, supplements, powders, etc.
• Binary Triggers
• Customized or personalized products
• Special order items, including promotional and corporate merchandise
• PPE, protection devices, health supplies and cleaning supplies

Currently, Dvor charges restocking fees on the return of:

• Electronic products
• Items removed from plastic blister packaging, e.g., lamps, film, batteries, memory cards, etc.
• Laboraty items

Are there any orders which are considered a Special Return?

The return of some orders must be pre-authorized prior to shipping the item back to Dvor. Special Returns Orders includes, but is not limited to, High Value Orders, Volume Orders, and orders containing gun safes or massage chairs.

In order to be pre-authorized, customers must fill out the RMA form for a pre-authorization of the return. A Dvor Representative will contact you via phone or email within 1-3 business days to issue an RMA number and provide further return instructions, if the return is authorized. In pre-authorization cases, a pre-paid shipping label is not available through the RMA Form process, but will be emailed to you instead if the return is authorized.

Please note that the request for a return does not constitute authorization to return the merchandise.

All returns for Special Returns Orders may be subject to a restocking fee of up to, but not limited to 15%, if the return is accepted.

What if I still have additional questions regarding the Return Policy?

Please feel free to contact us if you have any questions.