Frequently Asked Questions About Dvor
Be sure to read up about Dvor before reading this section.
How long do events last?
Most events last 72 hours, but some events run longer and special events can be shorter. As a member, you will always be able to see the time remaining for any event.
What happens if a product sells out?
There are two stages for a product close to selling out- "All Reserved" and "Sold Out." Because of the limited quantity nature of our events, all items placed in your cart are automatically placed on reserve for 15 minutes. If you do not purchase within this time frame, the items will be released. If an item is in the "All Reserved" stage, it may become available soon- it not necessarily sold out yet. If a product is "Sold Out" unfortunately we've run out of our quantity of that item! If we can, we'll try to bring back popular merchandise for later events - be sure to keep checking for it!
Will you ever offer the same product again at a later date?
If we can, we absolutely will. We work with many different brands to procure as many as we can of every popular product, and if we can get more at any point we will definitely try to list those items again.
How long do I have to check out?
You have 15 minutes from the time you add something to your cart before you need to proceed to checkout. If you don't proceed to checkout within those 15 minutes the product will be released - don't worry though, if it's still available you can always re-add it. Once you start the checkout process, we'll give you an additional 10 minutes to place your order. If you abandon the checkout process, you might lose the item you are trying to get - so be sure to check out fast! The best part? We aggregate all orders shipping to the same address once a day - pay $9.99 for shipping once and you will get free shipping for all other orders placed on the same day!
How long do products take to ship?
It depends on the product, but every deal we offer clearly states our best estimate for when we expect the item to ship. All orders are shipped either UPS or USPS so that you get your gear as fast as possible.
Can I buy from more than one event at the same time?
Absolutely! While you can place separate orders and take advantage of our "Only Pay Shipping Once per Day" feature, you can absolutely order from multiple events in the same order. In fact - we encourage checking out events in every segment - you don't want to miss an awesome deal!
What is your return policy?
We try to make returns as simple and friendly as possible. For most items you may return the item as NEW (unopened, unused, undamaged) for a full refund (NO restocking fees!) in store credit within 30 days of receipt. Please note that we cannot offer cash refunds or exchanges - our deals are just too good. There are some restrictions, and once you join you can learn more about our Return Policy.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. In addition, you can use PayPal. We are not currently able to accept gold bars or giant bags of cash... but we are working on it. No matter how you decide to pay, we take security very, very seriously. All transactions take place on 100% secure servers, and we review every order to ensure legitimacy and accuracy.
You may also pay with Dvor Store Credit, which you can earn by inviting your friends to Dvor. Once you join, you can always check out our full Payment Policy for more information.
Do you share my information with any other companies? What is your Privacy Policy?
Your privacy is very important to us. We take many steps to ensure your privacy, including preference based emailing and of course, never sharing your information with third parties unnecessarily. Please check out our official Privacy Policy for more information.
I need help! How do I get in touch with you?
Visit our contact page for more information.
I have a question not answered here!
Head over to our contact page and ask away!