Frequently Asked Questions about Shipping
You may view our official Shipping Policy, or you may find succinct answers to commonly asked questions below.
What is your US Shipping Policy?
For customers shipping to an address in the contiguous 48 states, we are happy to provide fast, reliable shipping via a variety of carriers for a flat fee of $9.99. In addition, all orders placed after your first order of the day through 12AM Central Time qualify for FREE Shipping. We combine all your orders from the same day and ship them together to save you money. In order to take advantage of this offer, please make sure to use the same billing and shipping addresses as well as the same shipping and payment methods for all your orders.
We offer competitive shipping rates for all shipments to Alaska and Hawaii. For multiple orders placed in the same day (as defined above) additional shipping costs will only serve to offset the additional weight and size, helping you save on shipping costs.
Please note: order aggregation is not supported when using PayPal.
What is your International Shipping Policy?
We are happy to ship via one of our reliable carriers, or our cost effective Value International Shipping method that utilizes a variety of carriers to members living outside the United States. Because we ship so much and so often, we can offer some of the lowest rates you'll find so we can save you more money!
Please note: all custom/brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination as all fees mentioned above are the responsibility of the recipient and not Dvor.
All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the customer.
If you have any questions, contact us and we'll be happy to help!
How long will it take for you to ship my package?
Each product page lists an estimated time to ship. This is the length of time estimating how long it will take to ship your package - additional transit time will apply. We make every effort to meet or exceed the estimates provided to you, but we cannot guarantee them. By providing you with an estimated time, we can work with our suppliers and manufacturers to secure as much quantity of product as possible at the lowest price possible - meaning great deals for you.
What if items in my order have different estimated delivery times? Does it matter if they are in separate orders, but placed on the same day?
We will try and ship products as soon as they are available, regardless of the estimated delivery time of other items in your order.
How long will it take for my item to arrive once it is shipped? Can I track my package?
The time in transit varies depending on the shipment service, the address you are shipping to, and other factors including weather. An automated email will be sent with a tracking/delivery confirmation number upon shipment. You can also view the status of any order from Your Account Page.
What if my package is lost or hasn't been scanned for some time? What if my package is damaged?
Please see our official Shipping Policy for full instructions. We're always here to help!
What if I still have questions about your Shipping Policies?
Please contact us and we'll be happy to answer your questions.