Frequently Asked Questions about Returns
You may view our official Returns Policy, or you may find succinct answers to commonly asked questions below.
What is your Returns Policy?
We want your shopping experience with us to be easy and hassle-free. If for any reason you are not completely satisfied with your purchase, you may return most items per our conditions within 30 days of receipt for Dvor Store Credit (please note: no returns for exchange or full cash refund are available.) After 30 days from receipt, please contact the manufacturer for repair or replacement.
All returns are subject to our Return Conditions and must be returned in NEW condition (unopened, unused, not broken, not tested) in the original manufacturer's packaging with all of the original contents included. This helps us keep our costs down so we can keep offering the great savings you can only find on Dvor.com. For most returns meeting our conditions and policies, there is no restocking fee. All shipping costs and charges associated with returning an item is the responsibility of the customer, and we recommend you fully insure your package and safely wrap items to prevent any damage.
All returns require a Return Merchandise Authorization (RMA) number. This ensures fast and accurate processing of your return. Please fill out the Return Merchandise Authorization Form to receive a number. The RMA number will only be valid for 10 days, so please return your merchandise immediately.
Some items may not be returnable, and on rare occasion a restocking fee may apply. This information will be present on the relevant product page before you order or is present on the Return Policy Exceptions page.
What are the details of Dvor's Free Pre-paid Return Shipping Label?
To take the worry and hassle out of returns, Dvor offers FREE return shipping for most items on domestic orders.
What about defective items or if the wrong item has been shipped?
If an item arrives defective or is the wrong item, please generate a RMA Request Form, select the appropriate Return Reason, and provide additional details on the nature of the problem in the Item Description section.
Can I receive a refund or exchange for my return?
All returns are credited to your account in Dvor Store Credit. We are unable provide full cash refunds or exchanges for returns.
If I return an entire order, are my shipping charges refunded in Store Credit too?
Unfortunately we cannot credit you for any shipping charges.
Do I have to return any promotional items or gifts associated with an item if I want to return it?
Yes, in order to receive a full refund in Store Credit you have to return any and all promotional items or gifts associated with an item that you are returning. If a complete return is not received, we reserve the right to not process your return and ship back your package for a shipping charge of $9.99.
How long does it take for a return to be processed?
We process all returns within 10 business days of the receipt of the returned merchandise.
Do you charge a restocking fee?
For items that meet all the conditions in our Returns Policy, are not part of our Return Policy Exceptions and did not mention a restocking fee on the product page during the event, there is no restocking fee.
What are your exceptions to your Return Policy?
Unfortunately, we cannot accept returns, at any time, for:
- Installed Items
- Special order items, including promotional and corporate merchandise
- Hygienic products
- Oversized items
Currently, we charge restocking fees on the return of:
- Some items sold in in the Electronics department
- Items removed from plastic blister packaging
What if I send you back an item that does not meet all your conditions and policies?
We reserve the right to ship your returned item back to you at a charge of $9.99, or we may issue Store Credit in accordance with the condition of the returned merchandise and the value of any missing items.
What if I still have questions about your Returns Policies?
Please contact us and we'll be happy to answer your questions.