Frequently Asked Questions about Order Cancellation
You may view our official Order Cancellation Policy, or you may find succinct answers to commonly asked questions below.
What is your Order Cancellation Policy?
At Dvor, we pride ourselves on quickly and accurately processing all orders. If you have any questions, we'll do everything we can to address those questions. If you wish to cancel your order for any reason, please sign into your member page and do so while the option is available. If the option is no longer available to cancel online, please call us so we may attempt to cancel your order before it is processed and/or shipped.
How do I know if my order has been successfully cancelled?
If you request that your order is cancelled, one our customer service representatives will attempt to cancel your order immediately. Once the order is successfully canceled, we will let you know by email or by phone. If you do not receive a confirmation that your order has been cancelled, it may have already been processed and/or shipped and we are unable to cancel it. In this case, please contact us for more information.
What happens if my order is already processed and/or shipped?
Unfortunately if your order has already been processed and/or shipped, we can no longer cancel it. However, you can still return any unwanted items for store credit per our Return Policy. Please note that customers are responsible for all charges associated with the return of goods back to Dvor.
Why was my order cancelled without my permission?
We reserve the right to cancel an order for any reason, but we will always notify you with alternative options if applicable. Reasons we may have cancelled your order:
- Ordered item cannot be legally shipped to you due to U.S. Government Regulations
- Additional information required to process the order was not provided in a timely manner
- The item has been discontinued or is no longer available
- There was a pricing error, or another issue as mentioned in our Pricing Policy
Our goal is to cancel as few orders as possible, and to work with you in any way we can when any of the above issues arise.
Are there circumstances where an order cannot be cancelled?
If the order has been processed and/or shipped, we can't cancel it. We heard about someone who tried to cancel an order in route and ended up spending a night in jail, so unfortunately there isn't anything we can do in that case.
What if I still have questions about your Order Cancellation Policies?
Please contact us and we'll be happy to answer your questions.